Privacy Policy
1. Information We Collect
Depending on how you interact with BioResearch Support, we may collect:
- Personal information, including your name, email address, telephone number, institutional affiliation, and billing information.
- Account and service information, including login details, order information, project requirements, and communication preferences.
- Research-related information, including manuscripts, academic documents, datasets, statistical analysis requests, and other materials voluntarily submitted for our services.
- Technical information, such as IP address, browser type, device information, website usage data, and cookies.
- Communication records, including inquiries, correspondence, feedback, and support requests.
We collect only the information reasonably necessary to provide our services, operate our website, communicate with clients, and meet legal or administrative requirements
2. Purpose of Collection and Use
Personal information may be used to:
- Provide, manage, and improve BioResearch Support services.
- Review and process service requests, orders, and payments.
- Communicate with clients regarding projects, account matters, and support.
- Prepare quotations, invoices, and service-related documentation.
- Maintain website security, functionality, and performance.
- Understand website usage and improve user experience.
- Meet applicable legal, regulatory, accounting, and contractual obligations.
- Prevent fraud, misuse, unauthorized access, or other security incidents.
Research materials submitted for editing, manuscript preparation, systematic review, or statistical analysis support will be used only as reasonably necessary to deliver the requested service.
3. Consent
Where required by applicable law, BioResearch Support will obtain consent before collecting, using, or disclosing personal information. Consent may be express or implied, depending on the nature and sensitivity of the information and the applicable legal requirements.
By submitting information through our website, contacting us, creating an account, or requesting services, you acknowledge that your information may be collected and used for the purposes described in this Privacy Policy. You may withdraw consent at any time, subject to legal, contractual, or operational limitations.
4. Storage and Protection of Information
BioResearch Support takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.
These safeguards may include access controls, secure passwords, restricted access to client information, secure transmission methods, confidentiality obligations for personnel and service providers, and appropriate technical security measures.
No method of electronic transmission or storage can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.
5. Access to Personal Information
You may request access to the personal information BioResearch Support holds about you, subject to applicable legal exceptions. You may also request corrections if your information is inaccurate, incomplete, or outdated.
Requests for access or correction should be submitted using the contact information provided below. We may need to verify your identity before processing a request.
6. Retention of Information
Personal information will be retained only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain business and financial records, resolve disputes, enforce agreements, or comply with legal and regulatory obligations.
Research documents and project materials may be retained for a limited period after completion of services to support service administration, follow-up communication, or contractual requirements, unless a different retention period has been agreed upon.
7. Deletion of Information
You may request the deletion of personal information or project materials, subject to applicable legal, contractual, accounting, and legitimate business requirements.
When information is no longer required, BioResearch Support will take reasonable steps to securely delete, destroy, or anonymize it in accordance with applicable retention obligations.
8. Service Providers
BioResearch Support may use trusted third-party service providers to support website hosting, payment processing, email communication, cloud storage, analytics, security, customer support, and other business operations.
Service providers may access personal information only to the extent reasonably necessary to perform their services. Where appropriate, BioResearch Support will take reasonable steps to ensure that service providers protect personal information and use it only for authorized purposes.
9. Cross-Border Processing
Some service providers or technology systems used by BioResearch Support may be located outside Canada. As a result, personal information may be stored, accessed, or processed in another country and may be subject to the laws of that jurisdiction.
Where personal information is processed outside Canada, BioResearch Support will take reasonable steps to select service providers that maintain appropriate privacy and security protections and to meet applicable Canadian privacy obligations.
10. Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential website functions, improve performance, understand website usage, and enhance user experience.
You may adjust your browser settings to manage or disable cookies. Disabling certain cookies may affect the functionality of some website features.
11. Applicable Canadian Privacy Obligations
BioResearch Support is committed to handling personal information in accordance with applicable Canadian privacy legislation. Depending on the nature of the information collected, the services provided, and the location of the individual, applicable obligations may include federal and provincial privacy requirements.
These obligations may include requirements relating to consent, reasonable purposes for collection, safeguards, access rights, correction requests, retention, breach management, and accountability for personal information handled by the organization.
11. Contact Us
If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, withdraw consent, or raise a privacy concern, please contact BioResearch Support through the contact information provided on our website.
BioResearch Support
Ontario, Canada
Email: info@bioresearchpro.com
BioResearch Support may update this Privacy Policy from time to time to reflect changes in its services, technology, legal requirements, or privacy practices. The updated version will be published on this page with a revised effective date.